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Thames Water generally instals smart water meters that send your water meter reading automatically over a wireless network. Customers will be given a year to compare their unmetered bill to how their bill compares with a meter and then they will be on a metered rate. This is to discuss anything about reforming your property, or if you have a new-build property that needs a water supply.
There are many ways to contact them besides the Welsh Water contact number. You can also contact Welsh Water via email, live chat, or even by writing a good old-fashioned letter and popping it in the postbox – don’t forget your stamp. However you prefer to contact Welsh Water, our guide will give you all the information you need. You will only receive one bill for both your clean water and wastewater services as South East Water will charge you on behalf of Southern Water and Thames Water. If you are having issues with your online account or paying your bill online, please contact Customer Care.
Difficulty paying your bill
We normally fit water meters within a month but if we're really busy, it can take up to three months. If it takes us longer than three months to fit your meter, your metered charges will be backdated from the 90thday from applying. At the moment, we organise water meter fittings by giving you a call at a time that suits you. If you want to change your existing Direct Debit, just complete our form with your new details and we’ll change your payment plan. We’re making you our priority by offering extra help for those who need it.
We’ll contact you if we do and we can offer a priority water supply connection or, if needed, bottled water delivered straight to your door. If we couldn't help you over the phone, one of our technicians will pay you a visit to check water is flowing to your home. Where possible, we may also check the kitchen tap to see if the problem is in your home or outside the property. No water or low water pressure can be caused by works in your local area. View our map to see if something's going on near you and find out the latest updates.
Talk to our support team
If you have any questions about your home’s water, home water filtration systems, reverse osmosis or anything else, call or send us an email. Treat your curiosity about water quality to a virtual tour of our potable treatment process. Save your business water and money with Denver Water’s rebates.
It will send the form to Welsh Water and they will review it as soon as possible. You can click next and it will ask if you have a wastewater or clean water problem. Choose the appropriate option and answer the questions to narrow down the problem.
What’s the Thames Water Contact Number?
Get alerted about abnormal water usage from the app, text, and/or email. Set water usage budgets to cap your consumption on a monthly basis. If you want to share your thoughts with the world, you can tag Thames Water in your tweet. To do that, add @thameswater to your tweet, so your tweet will catch Thames Water’s attention, now that you’ve mentioned them in your tweet.
We know that there are still a few local issues with intermittent or low pressure supplies and this is caused by ‘air locks’ in our network as it repressurises. Our teams are working round the clock to sort this as soon as possible but it needs to be done carefully to avoid the pipes bursting again. These measures – as well as using our fleet of 30 tankers - will ensure we do everything we can to restore to maintain water supplies. If you own the property, contact your insurance company before you start looking for a drainage contractor. They will be able to give you help and advice about making a claim. If you don’t notify your insurance company, it could affect any future insurance claim.
After we receive your application and any supporting documents, we'll be in touch within 5 working days to discuss the next steps. If it's not possible to fit a meter on the survey day, or the surveyor suggests fitting a chamber outside, we’ll make another appointment with you. Our approved service partner will come to your home to do a survey. If we can fit the meter at our preferred location and at a reasonable cost, the installation will be free.
Be proactive and protect your home from expensive surprises. And with “vacation mode” automatically notify a friend or neighbor. Receive 15% off select professional services like sink, faucet or appliance repair.
Southern Water may be one of the first companies to offer households smart water meters. Smart water meters automatically send water meter readings to Southern Water so they can bill you accurately for your water. The change from last week’s freezing weather to the current warmer weather has caused water pipes in homes across the North West to burst and leak. To protect your home, please find and fix leaking water pipes as soon as possible.
Again, you will need to enter your Thames Water account number. If you don’t know it, you can Press # and give your house number and postcode by voice to the automated system and Press 1 to confirm after the system has repeated it. You will need to enter your account number and press 1 to confirm it’s correct or press 2 to re-enter it correctly.
South East Water has some of the highest average water bills in England (around £221 a year) so being about to save will make a world of difference to your bill. The majority of water customers in the UK don’t have a water meter installed in their property and are billed on rateable value. The services and products mentioned on this website may only represent a small selection of the options available to you.
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